Privacy Policy

Your Privacy is Important
We use our best efforts to maintain the personal information you give to us in a secure, safe and responsible manner within Pet Memorials Direct. Except as otherwise stated in this Privacy Policy, the personal information we collect will not be sold, rented or leased and will only be shared within Pet Memorials Direct, which consists of divisions, subsidiaries and affiliates of JHAT LLC.

Customer Value and Satisfaction
Pet Memorials Direct seeks to be the most trusted, caring, complete, exciting and value oriented source for all your pets needs throughout its life a Total Lifetime of Care. To accomplish this, we offer wonderful products and services and occasionally team up with our suppliers to provide other offers of value to you.

Your Choice
It is up to you whether you provide us with your personal information by participating in any of the activities mentioned in this Privacy Policy. If you choose to participate, your personal information will be carefully handled in accordance with this Privacy Policy.

Personal Information
When you purchase our products and/or services in our stores, through our catalogs, over the phone and on-line, as well as when you participate in our surveys, occasional sweepstakes or promotions and/or Pet-Space program, you provide us with information. Depending upon what information you provide to us and whether, and where, you purchase products and/or services, the information we receive may include your name, mailing, billing and/or shipping address, telephone number, driver's license number, birth date, form of payment, e-mail address, pet information, product and service preferences, what you purchased and where. If you use a credit or debit card or pay by check, the information we receive will include your account number and your form of payment. Pet Memorials Direct uses the information you provide to service your account, to ship an order to you, to provide warranty service on products and/or services you purchased, and to personalize your experience with Pet Memorials Direct.

Security of Your Transactions
Pet Memorials Direct has policies and procedures in place to ensure that information you share with us is handled in a safe, secure and responsible manner. We use encryption and other types of technology to reasonably protect and safeguard your personal information and transactions, whether your purchases are on-line, through our catalogs, in our stores and/or from our service providers. We never display your full credit card information.

E-mail and Direct Mail Offers
We may also use your mailing, shipping and/or billing address or e-mail address you have provided us to send you special offers from time to time that would be of interest to you.

Surveys
From time to time, we may randomly contact customers about participating in a survey about our products, services and/or website. Your feedback helps us identify customer needs, levels of satisfaction, and improve and/or develop new products and services for you and your pet. These surveys are always voluntary.

Change Happens
Pet Memorials Direct is continually improving its services, offerings, and products to you. This includes adding new functionality and features to its websites, stores and/or catalogs. Because of these changes, changes in technology and/or the law, this Privacy Policy will change from time to time. We encourage you to review it each time you visit one of our websites, stores or order from our catalogs to make sure you understand our current practices and policies.

Website Usage, Traffic and Purchasing Patterns
We keep track of customer purchases, related traffic patterns and site usage within our website to help us provide superior customer service and convenient access to our products and services, direct our merchandise orders, and improve customer access, website responsiveness and usefulness of the website.

Non-Personal Information
When you visit our website, we may collect information about you that is not personally identifiable such as the type of internet browser or operating system you have, or the domain name of the website from which you linked to our site.

Cookies
Cookies are small pieces of information stored on your computer when you view our website and/or advertisements. A cookie lets us recognize you, keep track of your shopping cart and provide a more meaningful and personalized shopping experience when you visit our site again.

Changing Your Cookie Setting
Most web browsers are set to accept cookies automatically, but you can change this setting. See your browser's "help topics" to learn how to change the setting. If you decide not to accept cookies, you may not be able to shop with us on-line and access all your account information on our website.

Hyperlinks
We have agreements with third parties that allow you to go to their website from our website. If you link to these websites from our website, you may be asked to give information to them. Please be aware that once you have left our website, Pet Memorials Direct is no longer your host, does not control, and is not responsible for, the policies or practices of the third party and its website. We encourage you to check each website's privacy policy. Pet Memorials Direct s Privacy Policy solely applies to Pet Memorials Direct and its websites.

Public Forum
Our website may make chat rooms, message boards, and/or news groups available to its users. Please remember that the information that is disclosed in these areas becomes public information. You should not disclose your personal information when using these areas.

Children's Online Privacy Protection Act (COPPA)
At Pet Memorials Direct the safety of your children is very important to us. Consequently, Pet Memorials Direct does not knowingly or intentionally collect information from children under 13 without prior parental consent. If you are under 13 and wish to purchase items from PetMemorialsDirect.com or wish to provide personal information, please ask a parent or your guardian for assistance. PetMemorialsDirect.com can not prohibit minors from visiting our website and must rely on parent(s) or guardian(s) to decide which materials are appropriate for children under 13 to view.

Comments
If you have any questions or comments about our Privacy Policy, please contact us at service@petmemorialsdirect.com .

This Privacy Policy is subject to change at any time.